How can we help?
Answers to common questions about the Zero-Trust apps, and how to reach us.
Contact us
Email [contact email]. Please don't send us your password or recovery key: we never need them and will never ask.
Found a bug or want a feature? Open an issue in the app's repository on GitHub ↗. Please report security problems privately by email.
I forgot my password
On the sign-in screen, tap Forgot password. You'll need two things: the reset link we email you, and the recovery key you saved when you created your account (it starts with ZT-). Then choose a new password; your data stays readable because the recovery key can unlock it.
Without the password and the recovery key, your data can't be decrypted, by anyone. That's the trade-off of real end-to-end encryption.
I lost my recovery key
If you can still sign in, go to Settings › New recovery key to make one. The old one stops working.
Does one account work in every app?
Yes. Sign in to any Zero-Trust app with the same email and password. Each app keeps its own data, encrypted with its own key.
I used an older version of an app
Sign in with your existing email and password. The app upgrades your account and brings your data across; this can take a minute the first time.
My data isn't syncing
Check the sync status in Settings. The apps work offline and sync when you're back online. Make sure every phone is signed in to the same account.
Fingerprint or face unlock
Turn it on in Settings under Security, or when the app offers it after you sign in. If you add a new fingerprint to your phone, you'll need your password once and can then turn it on again.
Export or delete my data
Settings › Export my data gives you a ZIP of everything in that app. To delete your account, see Delete your account.
Last updated 10 November 2026